YOUR BRAND’S EXTENDED SUCCESS
At Amalfi Outsourcing, our team goes beyond being a workforce – they become an extension of your brand. With a remarkable roster of over 450 industry experts, each member has undergone rigorous training to excel in their respective fields and deliver exceptional results. From IT and Development to Marketing, Advertising, Finance, Legal, and our versatile Call Centre, encompassing inbound and outbound agents, customer service representatives, retentions specialists, and quality analysts, our cohesive team works seamlessly to provide world-class services.
We boast expertise in various channels, including inbound, outbound, webchat, email, and social media. Whether it’s new acquisition sales, customer service, back-office support, or retentions, our team excels in delivering outstanding performance. When you partner with Amalfi Outsourcing, you gain a fully aligned team that embodies your brand’s values, goals, and customer service standards. Together, we elevate your brand’s reputation, drive growth, and surpass customer expectations.
EMPOWERING GROWTH THROUGH TRAINING & DEVELOPMENT
At Amalfi Outsourcing, we believe in the continuous growth and professional development of our employees. We are committed to investing in their success and creating internal pathways for advancement.
- We offer SETA-accredited courses that equip participants with the skills they need to excel in their roles and become leaders in their fields.
- Our comprehensive training programs focus on providing learners with the knowledge, experience, and values necessary to execute their responsibilities with professionalism and expertise.
we are the dream-team
- Through these programs, we aim to upskill our staff in linguistic abilities and processing knowledge, enabling them to handle a diverse range of tasks with confidence.
Our team members are trained to handle various scenarios, including emails, home mover inquiries, bill disputes, plan changes, first-line tech support, escalations, collections (Omni Channel), payments, retentions, up/cross-selling, complaints, and general inquiries.
At Amalfi Outsourcing, we empower our employees with the tools and training they need to thrive and unlock their full potential. Join us and experience a culture of continuous learning and growth.
UNLEASH GREATNESS – OUR
CULTURE AT AMALFI OUTSOURCING
At Amalfi Outsourcing, we know that a remarkable work environment makes all the difference. Our vision for the call centre was centred around the comfort and happiness of our team members, cultivating a culture of innovation that motivates and retains our exceptional staff. We believe that a happy and engaged team is the driving force behind our success.
work smart, play hard
To nurture this vibrant culture, we’ve implemented initiatives and incentives that inspire and reward our team. Our staff enjoy a range of daily, weekly, and monthly incentives that recognize their achievements. We foster camaraderie and teamwork through soccer leagues and team lunches, creating a healthy and enjoyable atmosphere.
But we don’t stop at day-to-day perks. We go above and beyond to show our appreciation. Our unforgettable end-of-year parties bring everyone together to relax, socialize, and celebrate our collective accomplishments.
we are amalfi
By prioritizing the comfort and well-being of our staff, we’ve created a positive and energetic workplace. We firmly believe that when our team feels valued and supported, they deliver their best work and provide exceptional service to our clients.
AMALFI IS YOUR TRUSTED
END-TO-END OUTSOURCING PARTNER
Leveraging our high-tech, we focus on digital transformation strategies that
allow us to drive compliance and quality, customer experience, cost management
and revenue, spurred on by agent skill set and digital and analytics capabilities.