People
The Right Partner To Drive
Your Business Forward
Unlock the power of data with our state-of-the-art BPO solutions! As people-centric partners, we prioritise building strong relationships and delivering exceptional customer experiences. Through our call centre services, we specialise in providing top-level Customer Acquisition, Retention, Customer Service, and Debt Collection. Our dedicated team combines data-driven insights with a human touch to ensure personalised interactions and customer satisfaction. With cutting-edge technology and a deep understanding of customer needs, we are your trusted partner for results-driven solutions. Let us be the driving force behind your success, with a people-centric approach that sets us apart!
About Us
We are dynamic leaders in Business Process Outsourcing, based in the vibrant heart of Umhlanga, Durban, South Africa. Our devoted team of over 250 skilled professionals is committed to delivering meticulously tailored services, ensuring positive acquisitions, customer satisfaction, and true ROI for our global clientele.
Trusted by businesses worldwide, we form genuine partnerships with our clients, providing unwavering commitment to excellence. Operating with 24/7, 365-day service, our reach extends across Africa, USA, and the United Kingdom. Our robust infrastructure positions us not only to thrive in Umhlanga but also to expand, with the potential to accommodate up to 400 additional team members in both Umhlanga and the Western Cape.
WE ARE THE FUTURE OF CUSTOMER ENGAGEMENT
Seamless, innovative processes and solutions!
We are focused on training and educating staff in order to provide clients with a high-quality, bespoke service that speaks to their brand values and company ethos. Our staff embody the values and narrative of the companies they represent, making our services highly unique.
POWERED BY PEOPLE
& POSSIBILITY
- 250+ highly trained and dedicated staff
- Proudly South African with a global footprint
- Privately owned, international contact centre
- 1000’s of weekly worldwide interactions
- 15 000 unique sales per month
- Opted-in, high-quality leads only
- Partners with Veriform one of the largest UK
digital data providers - Fully GDPR compliant, ICO registered, we are
PCI compliant and utilize third parties for our ISP
and Data & Dialler platform (ISO27001 compliant)
IMAGINE TECHNOLOGY
THAT SERVES PEOPLE
- Inbound Customer Service, Live Chat & Email
- Outbound Sales
- Debt Collection & Management
- Lead Generation & Hot Key’s
- Back-Office Solutions
- Workforce Planning, RTM, Quality and Compliance Assessments
- Website Design, SEO ranking, Social Media/Review Management (Trustpilot, Google reviews etc.)
- Ongoing support and Customer Service
- Inhouse developers
Talk to us, so we can talk to your customers
AMALFI IS YOUR TRUSTED
END-TO-END OUTSOURCING PARTNER
Leveraging our high-tech, we focus on digital transformation strategies that
allow us to drive compliance and quality, customer experience, cost management
and revenue, spurred on by agent skill set and digital and analytics capabilities.