The Right Partner To Drive
Your Business Forward
Unlock the power of data with our state-of-the-art BPO solutions! As people-centric partners, we prioritize building strong relationships and delivering exceptional customer experiences. Through our call centre services, we specialize in providing top-level Customer Acquisition, Retention, Customer Service, and Debt Collection. Our dedicated team combines data-driven insights with a human touch to ensure personalized interactions and customer satisfaction. With cutting-edge technology and a deep understanding of customer needs, we are your trusted partner for results-driven solutions. Let us be the driving force behind your success, with a people-centric approach that sets us apart!
We are dynamic leaders in Business Process Outsourcing, operating from 3 sites in South Africa, two sites in Durban and one in Cape Town. Trusted by businesses worldwide, we form genuine partnerships with our clients to deliver positive acquisitions, customer satisfaction, and true ROI.
Our commitment to excellence is unwavering, with 24/7, 365-day service provided to clients across Africa, Australia, USA, and the United Kingdom.
WE ARE THE FUTURE OF CUSTOMER ENGAGEMENT
Seamless, innovative processes and solutions!
We are focused on training and educating staff in order to provide clients with a high-quality, bespoke service that speaks to their brand values and company ethos. Our staff embody the values and narrative of the companies they represent, making our services highly unique.
“8 years on and customer engagement
still lies at the core of our success…”
POWERED BY PEOPLE
- 450+ highly trained and dedicated staff
- Proudly South African with a global footprint
- Privately owned, international contact centre
- 1000’s of weekly worldwide interactions
- 15 000 unique sales per month
- Opted-in, high-quality leads only
- Partners with Veriform one of the largest UK
digital data providers
- Fully GDPR compliant, ICO registered, we are
PCI compliant and utilize third parties for our ISP
and Data & Dialler platform (ISO27001 compliant)
THAT SERVES PEOPLE
- Inbound Customer Service, Live Chat & Email
- Outbound Sales
- Debt Collection & Management
- Lead Generation & Hot Key’s
- Back-Office Solutions
- Workforce Planning, RTM, Quality and Compliance Assessments
- Website Design, SEO ranking, Social Media/Review Management (Trustpilot, Google reviews etc.)
- Ongoing support and Customer Service
- Inhouse developers
AMALFI IS YOUR TRUSTED
END-TO-END OUTSOURCING PARTNER
Leveraging our high-tech, we focus on digital transformation strategies that
allow us to drive compliance and quality, customer experience, cost management
and revenue, spurred on by agent skill set and digital and analytics capabilities.