About Us
Amalfi Outsourcing is a privately-owned business that offers you an unprecedented network of trusted expertise, innovative solutions and intelligent software to help your business reach its full potential in a simpler, more cost-effective manner. Operating in the heart of Umhlanga, Durban, South Africa, our dedicated team of over 200 employees are trained to deliver services that are tailored to your individual requirements and needs. These services include inbound & outbound solutions, quality assessment across all divisions, back-office solutions, customer lifecycle management, retentions, and customer service.
Our Services
As specialists in the field of inbound and outbound solutions, we understand what it takes to connect with some of the worlds most respected brands. From state-of-the-art technology to highly skilled staff, we make sure that every interaction creates an exceptional experience for the client. Our inbound business is designed to handle thousands of enquiries every day, from inbound sales and retention calls to web chat and email interactions. No matter who picks up the phone, we guarantee every conversation to be authentic, personable and helpful. Our outbound sales are completely solutions focussed; from the time the phone is picked up our representatives are politely educating the client on how the offering fits their exact need while still maintaining a down to earth, affable attitude.
Our Services
As specialists in the field of inbound and outbound solutions, we understand what it takes to connect with some of the worlds most respected brands. From state-of-the-art technology to highly skilled staff, we make sure that every interaction creates an exceptional experience for the client.
Services
We believe in creating a work culture that is focused on the growth and development of our employees. That is why we strive to create teams that are goal driven, passionate and ambitious about what we do.
We believe in creating a work culture that is focused on the growth and development of our employees. That is why we strive to create teams that are goal driven, passionate and ambitious about what we do.
Inbound Sales
Back-Office Solutions
Retentions
Outbound Sales
Customer Service
Software Development
Quality Assessment
Customer Lifecycle Management
Real-Time Reporting