Privacy Policy

About us

Amalfi Outsourcing Pty Ltd (Amalfi, We, Us or ours) is an outsourced service provider specialising in the sale, transfer and sing-up of broadband customers for our Partner brands.
We are registered with the Information Commissioners Office under registration number ZA641415.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

Full name of legal entity: Amalfi Outsourcing Pty Ltd

Email address:

Local UK address: The Maylands Building, Hemel Hempstead, Hertfordshire, HP2 7TG

What information we collect about you

We may collect, use, store and transfer the following kinds of personal data about you:

Identity Data: This includes your full name and age.

Contact Data: This includes billing address, delivery address, email address, and telephone numbers.

Financial Data: This includes bank account or payment card details.

Transaction Data: This includes details of the services that you subscribe to, and any equipment that we have supplied to provide those services.

We also collect, use and share “Aggregated Data” (this means statistical or demographic data derived from your personal data, or your usage of our services). Aggregated Data is not considered personal data in law as this data does not directly or indirectly reveal your identity.

Provision of personal information to us is generally optional. However, if you do not provide us with your personal information, we may not be able to fulfil any requests you make which are dependent on us having your personal information such as your email address of phone number.

How we collect your data

Identity Data, Contact Data and Financial Data
You may give us your Identity, Contact and Financial Data in a number of ways, namely:

  • By placing an order, or pre-order, for any of the services, verbally, with one of our customer service agents (“Telesales Team.
  • By registering an interest to potentially become a customer in the future.

We may also ask you to provide financial payment details, such as bank account or credit card number, in relation to payment for goods or services. These will only ever be used to set up recurring mandates for the supply of good or services by one of our Partner Brands.
When we contact you or you contact us (by phone), we may keep a record of it and is discussed.
Transaction Data
We hold sales and product information for any orders you have placed through us with one of our Partner Brands.

How we use your Data

We will only use your personal data when we have legal grounds to do so, which will be in one of the following circumstances:

  • Where you have given us explicit consent, in relation to allowing us to communicate with you.
  • Where you are considering entering or have entered into a contract for products or services of one of our Partner Brands. Our partner brands are:
  • Where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Disclosure of your Data

We may sometimes need to share your personal data with the types of third party listed below:

  • Our Partner Brands.
  • Our partner organisations and subcontractors who provide some of the services on our behalf.
  • Professional advisers including lawyers, auditors and insurers.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business with.
  • Regulators, ombudsmen, government/industry bodies and authorities for the purposes of resolving disputes, complying with regulatory requirements and reporting and in connection with obtaining grants or funding directly or on your behalf.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data on our behalf for specific purposes, as if we were processing it ourselves and only in accordance with this privacy policy.

Some of our third-party suppliers are based outside the EEA or UK so their processing of your personal data may involve a transfer of data outside the EEA or UK, although we will only transfer data to servers within the EEA or UK where possible. Should we need to transfer your personal data out of the EEA or UK, we ensure a similar degree of protection is afforded to it by ensuring that the country which your data is transferred to offers the same protection for personal Data as the EEA or UK.

We may also disclose your personal data to a third party if we are under a duty to do so in order to comply with a legal obligation or in order to enforce or apply any of our terms of use. This includes exchanging information with other companies and organisations for the purposes of law enforcement, fraud protection and credit risk reduction.

Transferring of Data

All Data being transferred to and from data processors or clients, within the EEA or UK or internationally follow the Secure File Transfer Protocol (SFTP) process.

Only designated users will be granted specific access to the Data they are responsible for.
APIs are set up directly from the SFTP to ensure Data remains in the EEA or UK.

Data Retention

We will retain a record of your personal data as confirmation of the contract concluded and details related to the service to be provided by our Partner Brands.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least 7 years after they cease being customers for tax purposes

Your Rights

Where we require personal data to comply with legal or contractual obligations, then provision of such Data is mandatory: if such Data is not provided, we will not be able to offer the necessary contract required by you.

In respect of your data, you will have the following rights (which may be limited):

  • Access your data;
  • Rectification of your data;
  • Restrict processing;
  • Object to processing in the form of direct marketing;
  • Data portability;
  • Erasure,
  • Complain to the ICO;
  • Withdraw Consent.

We hope to satisfy queries you may have regarding the way we process your data. If you have any concerns about how we process your Data, you can get in touch at


This Website may place and access certain Cookies on your computer. We use Cookies to improve Website user experience. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently, including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.


If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this Privacy Policy

Any changes we may make to this Privacy Policy in the future will be published on our main website and changes will be effective from the date of upload.

Talk to us, so we can talk to your customers

Contact Us


Leveraging our high-tech, we focus on digital transformation strategies that
allow us to drive compliance and quality, customer experience, cost management
and revenue, spurred on by agent skill set and digital and analytics capabilities.